Accident & Emergency related targets
Unplanned re-attendance rate
An unplanned re-attendance is when a patient returns to A&E within seven days of discharge from their last A&E attendance. Government guidelines allow for a rate of up to 5% of re-attendance.
Total time spent in A&E
The total time spent in A&E is reflected by two measurements. First, the graph displays the percentage of people treated within four hours of arrival at A&E.
The second measurement is the total time spent in A&E as recorded by the 95th percentile which should also be under 4hrs
Time to treatment
This is a measure of the average length of time between arrival at A&E and treatment by a clinical decision maker after arrival. this figure should be no higher than 60 minutes.
Patients leaving without being seen
The left without being seen rate should sit below 5% of patients over the month.
Time to Initial Assessment
Patients arriving at A&E by ambulance are expected to have had a full initial assessment within 15 - 20 minutes.
You can see the current A&E performance data here
Non A&E related targets
This is collected in formal and informal ways but the the most important measure is the Friends and Family Test (FFT). Essentially one question, the test is this; how many of the patients a hospital has cared for would recommend that hospital to friends and family members who have a similar condition. You can find out more here.
4 staff surveys are conducted thropugh the year. Staff are invited, anonymously, to respond to the questions. Read more
Nurse Staffing levels
Hospital wards are required to have minimum levels of staffing and have to publish the levels that have actually been achieved every month. You can read more about this here.
MRSA and C Difficile
These are two bacterial infections: MRSA is resistant to a number of widely used antibiotics which means that it can be more difficult to treat than other bacterial infections. Read more about this on NHS Choices.
A Clostridium difficile infection can affect the digestive system. It most commonly affects people who have been treated with antibiotics.
Average wait for the first Outpatient appointment
You have the legal right to start your NHS consultant-led treatment within a maximum of 18 weeks from referral, unless you choose to wait longer or it is clinically appropriate that you wait longer. See our current outpatient performance here.