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This section is designed for GPs, practice managers and administrators, and other primary care and healthcare professionals who use our services.

Since September 17th 2018 in preparation for implementing the national contract from October 1st, Homerton University Hospital NHS Foundation Trust has been rejecting any non-eRS referrals to routine and urgent services back to GP practices. There have been very few referrals received outside of eRS. This has continued to be a successful implementation with your help.

The Trust was temporarily processing non-eRS referrals to both 2ww services and Rapid Access Chest Pain clinic, and has been reviewing progress.

As from November 1st 2018, Homerton will also no longer be processing non-eRS referrals for 2ww and Rapid Access Chest Pain Clinic, these services will become eRS only.

If a referral is received for either of these categories of service, they will be rejected back to the GP surgery concerned, and in order for them to be seen here at the Homerton, the practice will be asked to re-refer via eRS. The practice will be sent an e-mail, and this will also be followed up with a telephone call in these particular instances.

The Trust will continue to monitor and will help resolve any issues with individual practices. The Trust will also feedback performance and progress via the CCG and GP IT steering group.

Please refer to all consultant led outpatient services via the Electronic Referral Service (e-RS). This includes all 2ww services.

Please see below our exclusions for e-RS;

The only exceptions to this rule are referrals that will need to be seen within 24 hours of referral (this cannot be facilitated via e-RS)and these are;

  • Termination of Pregnancy
  • Early Pregnancy Assessment Unit
  • Emergency Gynaecology Assessment Unit
  • On the day Emergency Geriatric referrals or on Community Geriatric Assessment Referrals
  • High Risk (24-hour turnaround) TIA referrals, HAMU referrals
  • Emergency (24-hour turnaround) paediatric referrals
  • Same day referrals to the on-call teams via A&E or Maternity service
  • Referrals direct from Dentist’s

National exclusions

  • Tertiary referrals
  • Follow-up appointments
  • Referrals from Dentists and Optometrists
  • Referrals from Prison
  • Referrals for Defence Medical Services patients based outside England
  • Referrals from Private GPs
  • Referrals from Out of Hour GPs or GPs based at Urgent Care Centres
  • Same-day/A&E services 
  • Services which are accessed through self-referral/walk-in services.
  • Termination of pregnancy
  • Cross-border referrals from Wales and Scotland
  • Patients who do not have an NHS Number
  • Patients who have opted out from having their information transferred electronically

If you are unable to locate the service you require on E-Referral or require any other information please contact the e-RS service manager:

tel: 020 8510 5261
email: huh-tr.centralbookingsreferrals@nhs.net 

As a teaching hospital, some of our services are more specialised than others. Therefore, before referring to a ‘general service’, please look to see if there is a more appropriate specialised service for that patient’s particular condition.

Please address referrals to ‘Dear doctor/colleague’ and not to a specific consultant. If you would like your patient seen by a specific consultant please put this in the body of the referral letter.

Please attach the referral in E-Referral as soon as possible – the recommended time scale is 3 days for routine referrals. We cannot see the patient without a referral.

If a referral is not attached by day seven from when the request has been made to the service the patient’s appointment will be cancelled and rejected back to the GP to re-refer with the required information.  

Questions or cancellations

If you have any questions about your Outpatient appointment or need to cancel please email huh-tr.centralbookingscancellations@nhs.net.
If you are a patient and you want to know more about our services please go to the 'Our services' section of the website.

Registering with a GP

If you are new to the area and are looking to register with a GP please visit https://www.nhs.uk/Service-Search/GP/LocationSearch/4

Maternity services

If you are a GP or a patient and would like to be referred to have your baby at our hospital call the Maternity Helpline on 020 8510 5955. The helpline is open 10am-6pm, 7 days a week.

Consultant directory

The consultant directory lists our consultants, nurse consultants and clinical nurse specialists. It includes information about clinician special interests, clinics (where applicable) and contact details.

Homerton's directly bookable services

Clinicians in all specialities have been involved in ensuring the directory of services is accurate and reflects the clinics that we offer.

If there is no appointment available using the Electronic Referral Service, please ‘defer to provider’ and the referral will be dealt with in due course by our bookings team.

Dentists should use the central bookings referrals e-mail.

All referrals from GPs to Consultant led Outpatient services should be made via the Electronic Referral Service. 

More information

The 2ww Lower GI/Colorectal pathway for referrals received through GPs has been changed. This service is now available under the RAS functionality of e-RS.

Instead of these services being directly bookable they will now be restricted. The GP will need to send a referral to the following service via e-RS: 2ww Lower GI/Colorectal RAS - Surgical Outpatients - Homerton - RQX

Once we receive this referral our 2ww team will screen the letter, and then book the patient to the relevant 2ww Lower GI/Colorectal service (Straight to test Telephone, or consultant).

**Please note that you will still see the 2ww Lower GI/Colorectal services (but they will be restricted), you will need to send a referral to 2ww Lower GI/Colorectal RAS - Surgical Outpatients - Homerton - RQX **

Please inform patients that Homerton will be in touch with them via letter/telephone call within 2 working days. If they do not hear anything in this time, they can contact the 2ww team directly on 0208 510 5099.

Please see 2ww Lower GI Colorectal Flow for visual detail

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