Patients must have needs that require assessment and/or ongoing intervention by a trained nurse. Care may also be provided to ambulatory clients who require nursing care that is unable to be provided by practice nursing, and post-operative procedures like removal of sutures.

Our service

The service covers:

• District Nursing Service has eight teams, two in each of the four quadrants of the City and Hackney (NE, NW, SW, and SE localities)
• The Community Discharge Planning and Continuing Care Team (Long-term Care supports the discharge for people with long-term care and complex care needs
• Community Matrons provide a case management service for people with long term conditions, and work with the district nursing service
• Clinical Nurse Specialists in tissue viability, continence, heart failure, palliative care, respiratory care, Parkinsons’ disease, and Multiple Sclerosis
• First Response Duty Team (FRDT) is a multidisciplinary team comprising occupational therapists, physiotherapists, social workers and nurses. The aim of the team is to prevent hospital admission where appropriate and facilitate discharge from the acute sector for residents of City and Hackney. The nurses work closely in partnership with the Adult Community Nursing (ACN) service providing care to residents (age 18 years and over) of City & Hackney.

Aims of the service

The service aims to improve and/or maintain health, and promote independence by providing high quality nursing care to patients in the community setting. This is achieved by working in partnership with patients, their carers and other health and social care professionals to ensure that, wherever possible, care is maintained at home. 

The adult community nursing service provides the following services:

• First contact/acute assessment, diagnosis, care, treatment and referral
• Co-ordination and management of care provided for patients with complex health needs
• Continuing Care, rehabilitation, long term condition management, and delivery of national service frameworks
• Assessment for nursing equipment
• Continence assessment and support
• Wound assessment and care
• Palliative care for the terminally ill, including bereavement support for carers
• Public health/health promotion and protection programmes that improve health and reduce health inequalities.

How can we help you?

We can support you until you recover or become independent by providing:

• General nursing care when you are ill
• Ongoing nursing care after leaving hospital
• Advice on how to live a more healthy life
• Advice on promotion of continence
• Administration of medication
• Care to patients with long-term conditions which have complex needs
• Screening
• Immunisation
• Palliative and End-of-Life Care
• Assessment for equipment to promote and maintain independence
• Referrals to other health and social care services as necessary.

What you can expect

The District Nurses will assess your individual healthcare needs, discuss and plan your care, provide skilled nursing care in your own home and refer you to other agencies if needed.

The district nursing teams provide a seven-day service from 08:30hrs to 23:30hrs with a reduced service at weekends and out of hours.

• You will have an allocated team of nurses to call during treatment or if you need help and advice
• You will be treated as an individual
• You will be treated with dignity, respect and privacy
• You will have care that is just for you
• You will have care that you have helped to plan
• The nurse will be polite and helpful
• The care you have is confidential
• We want to be safe and free from abuse.

Making comments or complaints
If you want to make a comment or complain about the district nurse speak to the nurse manager first.

If you need to cancel an appointment please call the message service on 020 7683 4144.

General Information

We aim to give you a high quality service, which will be discussed and agreed in partnership with you.

Referrals

Patients can self refer or be referred by a GP, hospital, or health or social care professional.

Referrals can be made by fax or telephone.

24 hour fax number: 020 7014 7274
tel: 020 7683 4144

Opening times

The service operates from 8.30am to 11.30pm, including weekends and bank holidays.

Contact details

North East locality ACN team
Fountayne Road Health Centre
tel: 020 7683 4820

North West locality ACN team 
John Scott health centre
tel: 020 7683 4756

South East Locality ACN team
Lower Clapton Health Centre
tel: 020 8919 5013

South West Locality ACN team
Rushton Street Medical Centre
tel: 020 7683 5134

Discharge Planning & Continuing Care team
Barton House 
tel: 020 7683 4811/3