We understand that this is a distressing time for you, and that you will have many things to organise. We hope that we can make things a little easier for you by ensuring that the practical arrangements are handled in a sensitive and timely manner.
How the bereavement service can help
We are aware that every loss is unique, and that everybody grieves differently. We are also aware of the particular religious needs of the larger faith-groups in Hackney and will try to respond with utmost diligence and care.
The bereavement administrator will ensure that the necessary paperwork, which includes a Medical Certificate of Cause of Death, is prepared so that a funeral can be arranged. We will also arrange an appointment for you with a Registrar at Hackney Town Hall, so that you can register the death.
In some situations, the hospital cannot issue the Medical Certificate of Cause of Death, and has to refer to the Coroner. If the bereavement administrator is aware that a referral to the Coroner has been, or will be, necessary, they will discuss this with you when you make contact.
Please telephone the bereavement office before coming to the hospital to ensure your paperwork is ready.
Once the necessary paperwork has been completed and an appointment has been made for you at the Town Hall, the bereavement administrator will advise you what time to come to the hospital to collect the paperwork. Please report to the reception in the main entrance. The receptionist will contact us and we will come to meet you and lead you to the bereavement suite.
Here, the bereavement administrator will explain the paperwork to you, as well as what will happen during your appointment at the Town Hall, plus the documents you will receive from the Registrar. You may find it helpful to use this opportunity to ask any questions you may have relating to registration, arranging a funeral or paying for a funeral.
If we are unable to answer your questions, we will do our best to put you in touch with the relevant person or agency that can help. For example, if you have medical questions we can organise for the medical team who looked after your loved one to arrange a meeting with you; if you are struggling with the cost of paying for a funeral we can put you in touch with a specialist charitable organisation; or if you feel you need some additional support such as counselling, we can signpost you to local or national organisations which could help.
Contact details and opening hours
8am – 4pm, Monday – Friday
We are closed over the weekend and on Bank Holidays.
tel: 020 8510 7150
tel: 020 8510 7041
If you need to collect paperwork following a recent bereavement
Please telephone the bereavement office after 10am. The bereavement administrator will be able to advise when the paperwork is likely to be ready for collection, and discuss a suitable time for you to attend the Town Hall. Please do not come to the hospital without telephoning the Bereavement Office first, as your paperwork may not be ready.
If you would like to see your loved one in our viewing room (Chapel of Rest)
Please telephone the mortuary during office hours to arrange a suitable time, or discuss with the bereavement administrator when making an appointment to collect the paperwork. To arrange an appointment to use the viewing room outside of office hours, please telephone the ward on which the patient died, and they will arrange for a member of staff to assist you.
If you have a general enquiry
If you have a general query, or perhaps have a question relating to a death that occurred many years ago, please telephone the bereavement office or mortuary during office hours. Please have to hand as much factual information as possible to help our staff answer your questions. If we cannot answer your questions, we will do our best to put you in touch with someone who can.
Please note: We cannot give out confidential information or answer medical questions.
Viewing facilities/Chapel of Rest
Within the bereavement suite we have two viewing rooms (Chapels of Rest); one large and one small. We are able to provide Holy Books and some religious artefacts, or keep the room free from anything religious, depending on your preferences.
We aim to only allow one viewing at any one time, allowing you to use the rest of the facilities, such as the seating area, in complete privacy. We may at times need to accommodate two families at once, but will always advise you if this is the case.
We will do our best to accommodate viewings for as long as you wish, and for as many people as you wish. However, so that every family is given a fair chance to see their loved one in our viewing room, we may at times have to set limitations. Restrictions may also be set beyond our control, such as by the Coroner, or for infection control reasons. We will discuss this with you if this is the case.