The purpose of assessing user satisfaction and monitoring complaints is to establish that the service provided by the laboratory meets the needs and requirements of the people who use the service.
We regularly conduct user satisfaction surveys and report on the findings – see links opposite.
We review those findings and make improvements to the Pathology service accordingly.
For the latest user survey, please see links to the right.
If you have a question or concern about our service, please contact the Pathology Quality manager, Paula Wilks on: 020 8510 7503 or huh-tr.PathologyQuality@nhs.net.