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020 8510 5555

Staff at the hospital and out in the community work hard to understand the needs of the patients who use their services. We know that coming to hospital or being treated in the community can sometimes be a frightening and frustrating time for those patients who do not speak English as their first language.We have a number of bi-lingual health advocates speaking a variety of languages.

What is bilingual health advocacy?

Bilingual advocacy/interpretation for:

  • patients who do not speak
  • advice, information and support to help people access and use health services
  • educating health services about cultural norms so they can provide care and treatment in a culturally sensitive way.  

Who is the service for?
People who do not speak English and need support when they have a health appointment. We try to provide have advocates or interpreters where we can. Where we cannot provide an advocate or interpreter we provide a telephone interpreting service that can be accessedimmediately to assist you in your communication with a health care professional. Telephone interpreting is available in the hospital and in GP practices.

What is the difference between advocates and interpreters?

  • an interpreter will interpret for the patient and the health professional to ensure that they can both understand and communicate with each other via a common language
  • an advocate will also interpret, but in addition will support patients ensuring they have the knowledge, understanding and confidence needed to make informed decisions and to get the care and services they need. They will also refer them to other organisations that can assist them. 

We operate an open referral system which means patients, carers and health workers can refer to the service. Please use the contact details below to make your referral.

When is the service available?
Opening times:
Monday to Friday , 9am to 5pm
Patients are seen by appointment only. However, we do our best to help in genuine emergencies.

Will I have to pay for this service?
Individuals do not have to pay for the service. However, the hospital pays for bilingual health advocates' and interpreters time, so cancellations must be notified at least 24 hours in advance.

What if you can't help me?
If the service can't provide the help you need, we can advise about other services that can help. For example we do not provide benefits, housing, environmental health, social services or immigration advice.

More information

Pages From Accessible Feedback Homerton Unversity Hospital Pals

Easy read feedback about local NHS services

Patient Advice and Liaison Service (PALS) Complaints Service

Contact details

Hospital Advocacy Service
46/48 Clifden Road, Homerton Hospital Homerton Row London E9 6SR
tel: 020 8510 7179
fax: 020 8510 7017
email: advocacy.hospitalrequests@homerton.nhs.uk

Coordinator
Delarie Johnson 
tel: 020 8510 7179
email: delarie.johnson@homerton.nhs.uk

Service Manager
Jane Welch
tel: 020 8510 7709
email: jane.welch@homerton.nhs.uk

Community Advocacy Service
First Floor
Lower Clapton Health Centre
36 Lower Clapton Roa
London E5 0PQ
tel: 020 7683 4024
fax: 020 7014 7258
email: advocacy.communityrequests@homerton.nhs.uk

Advocacy Lead/Deputy Manager
Marina Ostapenko
tel: 020 7683 4163
email: marina.ostapenko@homerton.nhs.uk

Service Manager
Jane Welch
tel: 020 7683 4029
email: jane.welch@homerton.nhs.uk