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020 8510 5555

ID badges
All staff wear identity badges showing their name, job title and photograph. Do not allow anyone without an identity badge to treat you, take details from you, or remove/have any access to your property. If you see anyone behaving in a suspicious manner, please alert the nearest available member of staff.

Security measures
We have security officers on site 24 hours a day, seven days a week;

Security carry out 18 full site patrols 24 hours a day and they also carry out additional rounds towards the main entrance of the hospital. In addition, there are a wide range of measures in operation to ensure your safety including:

  • closed circuit cameras, monitored 24 hours a day with recording and play¬†
    back facilities
  • security doors with intercom buzzer access on all wards.

We ask that you and your visitors do not give access to anyone that they do not know. Doors must be shut firmly behind you to prevent unauthorised access to the wards which have coded locks on the doors.

Access at night
All access to the hospital is restricted and closed from 10:30pm to 5:30am, access during these hours are through the main entrance and A&E department only

We suggest that you do not bring more money or valuable items into hospital than you need for your stay. Any money or valuables that you do bring in with you can be stored in the ward safe; you will be issued a property form when depositing items here.

The Trust cannot accept responsibility for any damage to or loss of personal property, or any items of value that have not been deposited or listed.

Violence and aggression
We are committed to providing a safe and secure environment where staff can care for patients, free of the risk of violence, aggression and verbal abuse.

We will not tolerate any acts of violence, verbal or actual, against our staff or patients. Incidents of verbal or physical abuse will be dealt with by the security department or the police as required. The Trust may withdraw treatment if necessary or prosecute.