Pathology feedback and complaints

We welcome any comments you may have. These will be used by the management team to improve our diagnostic laboratory services. We aim to provide a level of service that fully meets the expectations of all of our our customers.


If you would like to complain about a Pathology service or discuss any issues please contact the Pathology Quality & Governance Manager on 020 8510 7503 or email

If you would prefer to speak to Homerton patient advice and liaison service (PALS) please visit their web page here.

If you have spoken to a member of staff and are still not satisfied with the outcome and want to make a formal complaint please see the Homerton complaints service page for further information.