Key Work Team

Key Work Team

Who we are
The Key Worker service provides support to children with complex health and social needs aged between 0 – 25. Most children supported by this service are pre-school age so under 5.
The older age children supported by this service are either:

  • new to the borough of Hackney or
  • have been newly diagnosed with a complex medical condition and need to be introduced to local services. 

The Key working team consider a child to have complex needs and be eligible for consideration of Key Worker support if they are likely to require the support of at least 2 of the therapy/medical services based in the Hackney Ark which include:

  • Physiotherapy
  • Occupational Therapy
  • Speech and Language Therapy
  • Children’s Community Nursing Team
  • Paediatrician  
  • Psychology/Behavioural support from the CAMHS disability service

What we do
The Key Worker Service works in 2 main ways;

1. To provide a Key Worker to assist families to;

  • identify needs and the objectives they want to achieve which will be recorded in the form of an action plan .
  • link services together through joint planning meetings producing joint action plans
  • access the range of services & information that could be beneficial to them locally and nationally
  • have a single point of contact for families and professionals, so people can contact one person (the Key worker) who will be able to provide an update on what is happening for the child and family rather than for the person to have to phone around a number of different services to obtain individual updates.
  • deal with emotional and difficult family circumstances

2. To support other professionals to take on a Key Worker role with a family and to ensure that the above tasks outlined for the Key Worker are carried out. 

Referrals need to be made to:
Hackney Ark MARS meeting
c/o Care Pathways Administrator
Hackney Ark
Downs Park Rd.
E8 2FP

email: huh-tr.keyworking@nhs.net 

What to do if you have a complaint 
If you have a concern about the care you or a relative or friend is receiving you should talk to the person in charge of your care or the manager of the department.

If you prefer to discuss your concern with someone independent of your care team then you can contact our Patient Liaison and Advice Service (PALS).

The PALS team can help resolve queries and concerns quickly and if you are not happy with the outcome then they can advise you on our formal complaints process.

PALS
Homerton University Hospital NHS Foundation Trust
Homerton Row
London E9 6SR

email: huh-tr.pals.service@nhs.net
web: www.homerton.nhs.uk/patient-advice-liaison-service-pals
tel: 020 8510 7315 - out of office hours voicemail service available
textphone: 07584 445 400

How to get here
Buses: 30, 56, 276, 149, 67, 76, 243
Train: Dalston Kingsland, Hackney Downs
Parking: limited parking for patients