As a City & Hackney resident, you now have access to support your recovery from common muscle, bone and joint pains at home with the support of the getUBetter app.

If you have already used the GetUBetter App and been directed to this site please scroll to the bottom of the page.

image of hand held device

The MSK app (powered by getUBetter - https://www.getubetter.com/patient/ ) is provided free of charge by North East London ICB for patients registered with a City & Hackney GP practice. It can be accessed on a Smartphone or on the Web and guides you day-by-day through a sequence of evidence-based exercises and tips to help you get better from a range of new or recurrent musculoskeletal conditions:

  • Lower back pain
  • Back and leg pain
  • Neck Pain
  • Shoulder Pain
  • Ankle Pain
  • Knee Pain
  • Soft Tissue Lower Limb Pain
  • Hip Pain

You can be referred to the app by any healthcare professional, or you can self-register by clicking on this link https://www.getubetter.com/patient/

Please use an email address that is unique to you and select the condition you need help to manage. You will then be sent an email with all the information you need to get started.

You can download the getUBetter App to your Smartphone for easiest access or use the Webapp.

If you develop another condition, simply select your new condition from within the app and it will be added to your account.

The app will also connect you to your local; treatment, healthcare providers or support services, if needed, such as Physiotherapy.

Please note Get U Better and the Locomotor Musculoskeletal Service is not a service for urgent clinical or medical problems. If you think you have an urgent problem - such as a new fracture - you should call 111, 999, or see your GP.

When to use GetUBetter to Support your recovery:

  • when you have a simple joint or muscle problem in one or two areas
  • when you want to trial some rehabilitation, such as Physiotherapy.

You should see a GP Practice about your musculoskeletal health:

  • when you need pain relief to help you manage whilst you recover
  • your community pharmacist is also able to support you with pain relief
  • when you have multiple joint or muscle pains which are new and not getting better
  • when you feel you would benefit from further investigations, such as x-ray or MRI
  • when you are seeking a referral to see a consultant, such as Orthopaedics.

When to go to hospital

You should call 111, 999 or go to A&E if:

  • you have severe joint pain after a fall or injury
  • you're unable to walk or put any weight on a joint
  • your joint has moved out of place
  • you have any tingling or no feeling in the area of your problem.

When to self-refer

You can self-refer to the MSK service for simple Physiotherapy problems without seeing your GP if:

  • your symptoms have not improved with self-management, or
  • You are concerned your condition is worsening
  • Your referral may not be accepted if you would benefit from trying some rehabilitation at home before being seen in the MSK service. Please download getUBetter App https://www.getubetter.com/patient/ for help and support with your recovery

If you have tried getUbetter and have been advised to self-refer, you can use the links below to send this through to the MSK team.

MSK Physiotherapy Self-Referral Form
 https://forms.office.com/e/GTqCBK6k6q