Patient Experience

The Trust's strategic priority is to ensure that all patients have an excellent experience of our services by providing person centred-care that takes into account each patient's or service user's needs, concerns and preferences. We gather patient feedback in a number of ways including the Friends and Family Test, Patient Advice & Liaison Service (PALS) enquiries, NHS Choices, Care Opinion and Complaints.

For more information on our Patient Experience services, click on their name below:

PALS

Complaints

Volunteering

Friends and Family Test (survey for feedback)

Patient Information

Membership

Homerton Hope Charity

Our Patient Experience strategy

The Patient Experience Strategy can be found here. It highlights the Trust’s commitment to improving the experience of every patient under care, holding our services to account and ensuring that we proactively involve patients and service users in service design and improvement. The Improving Patient Experience Committee meets every other month to discuss how the strategy is progressing. The membership includes Homerton staff, patient and patient organisation representatives and governors.

Homerton Patient Voice

The Homerton Patient Voice meets every other month to discuss areas of patient and user involvement and engagement within the Trust. The membership includes Homerton staff, as well as patient and patient organisation representatives.

The following services currently have user engagement group: ACERS, ACRT and Wheelchair Service, Maternity, Talk Changes, HIV, RNRU, Endoscopy.

An annual summary of the group’s meetings will be posted on this page.

If you would like to become a patient representative, please contact huh-tr.patientexperienceteam@nhs.net.

Useful resources

Below is a list of resources that you may find useful: