The Trust's strategic priority is to ensure that all patients have an excellent experience of our services by providing person centred-care that takes into account each patient's or service user's needs, concerns and preferences. We gather patient feedback in a number of ways including the Friends and Family Test, Patient Advice & Liaison Service (PALS) enquiries, NHS Choices, Care Opinion and Complaints.
For more information on our Patient Experience services, click on their name below:
Friends and Family Test (survey for feedback)
Homerton Patient Voice
The Homerton Patient Voice meets every other month to discuss areas of patient and user involvement and engagement within the Trust. The membership includes Homerton staff, as well as patient and patient organisation representatives.
The following services currently have user engagement group: ACERS, ACRT and Wheelchair Service, Maternity, Talk Changes, HIV, RNRU, Endoscopy.
An annual summary of the group’s meetings will be posted on this page.
If you would like to become a patient representative, please contact email@example.com.
Below is a list of resources that you may find useful:
- Provide anonymous feedback through our Friends and Family Test
- Citizen’s Advice Bureau
- Bilingual Health Advocacy
- Accessibility at Homerton
- Complaints Policy
- Patient Information Leaflets
- Provide feedback through the NHS website
- Shoreditch Trust Single Point of Access