Monkeypox is a rare viral infection usually associated with travel to central and west Africa. It is usually a mild illness and it’s spread by very close contact with someone with monkeypox. Most people recover within a few weeks and this risk to the population remains low.
Symptoms include unusual rashes or lesions on the body such as the face or genital area (these may look like raised bumps, spots, blisters, or scabs), fever, muscle aches, chills and exhaustion, headaches and swollen glands.
What to do if you think you might have monkeypox
If you think you might have monkeypox symptoms or have been in contact with someone who has had monkeypox in the last three weeks:
- Call the Monkeypox helpline on 0333 2423 672 ( Monday - Friday 8am - 6pm and Saturday-Sunday 9am-1pm)
- call the national sexual health helpline on 0300 1237 123 (Monday - Friday 9am-8pm and Saturday - Sunday 11am-4pm)
- visit NHS 111 online or call 111
Please do not attend a clinic, hospital or your GP in person, unless they arrange an appointment. It is also important you avoid close personal or sexual contact with others until you have had a clinical assessment.
When the helplines are closed
Please do not attend A&E unless you are signifinicantly unwell or have a life-threatening emergency. If you do need to attend A&E please inform staff immediately that you have monkeypox symptoms.
If you need advice out of hours or have an urgent but not life-threatening medical need please visit NHS 111 online or call 111 for advice on where you can get care. When contacting NHS 111 please let them know if you have monkeypox symptoms.
For the latest information, please use the following links:
Contact and service information for patients and visitors
Our enquiries desk is located just inside the main entrance, opening hours are 8am to 8pm Mondays to Fridays, and 9am to 5pm on Saturdays, Sundays and bank holidays.
It you have a disability and would like to inform the emergency department that you will be attending please contact the ‘phone ahead’ number on 0208 510 5793 between the hours of 09:00- 21:00 or on 0208 510 7120 at all other times and speak to one of our Non Clinical Navigators or Emergency Department Receptionists, we can then prepare for your arrival and ensure that any resources needed can be put in place if available or appropriate before you arrive.
We work hard to ensure that the quality of care you receive from us whether in hospital, in the community or in your home is what you need, when you need it.
In this section you will find information on visiting or contacting us, as a patient, relative, carer or friend. You can also find out what you can expect from us.
Find other support services for City and Hackney residents through online interactive map
Hackney Council have developed an excellent and comprehensive online interactive Find support services map to help residents find the right support and essential services during the Covid-19 response lockdown.
The map shows who to contact for services and where to find these services in local neighbourhoods. The information online covers all services available and will be regularly updated for as long as it is needed.
The organisations displayed cover a wider range of support, services and activities; like keeping fit at home, gardening, music and other online classes, to food and prescription deliveries and advice services such as stopping smoking, employment, benefits, money, addiction and domestic abuse. A dedicated team at Hackney Council has also been set up, for people to call for urgent assistance and advice, connecting people with the services and support they need.
- A ‘search organisation’ free text field at the top of the map, to be used if you’re looking for a specific organisation
- ‘Clear map’ button to clear the filters on the left panel
- The ability to 'Download a snapshot of the data' (but we encourage people to do so regularly as the data changes daily)
- New categories in response to user feedback including
- Chat and check-in services that offer befriending, social isolation support etc
- Families including support for parents and carers, children and young people
- Staying safe and healthy including all forms of abuse, addiction and health advice